Term of Use

Terms of Use

These terms and conditions apply to your use of the website www.Kitabwallah.com which is owned and operated by Sabharwal book wholesalers. These terms apply irrespective of whether you are accessing the website through a computer system, a mobile phone, or an app provided by Kitabwallah.

These terms define the relationship between Kitabwallah and you, along with the terms on which Kitabwallah provides the website as well the terms on which products are sold on the website. If you do not agree to these terms, you may not use the website or proceed to purchase any product or service being offered on the website.

Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.

  1. Your Profile
    • It is necessary for you to complete your registration before you can purchase any products from our website. You may register with us and buy products from our website only if your membership has not been previously barred or suspended by Kitabwallah.
    • The confidentiality of your account is your own responsibility. Preventing unauthorized access and protecting your account username and password is in the user’s hands. You are urged to inform Kitabwallah in case of any suspicious activity or in case you have reason to believe that your account information has been made known to someone else.
    • By providing information on the website, you warrant that the information provided by you is accurate and complete. You also agree that you will notify Kitabwallah of the changes in your email, contact no., or postal address in a timely manner. You can update this information in the “My Account” section of our website.
    • There is no charge for registering on our website, or for browsing through, although you have to pay for the products your purchase and the taxes or delivery charges associated with that purchase.
  2. Orders and Payment
    • While placing an order to purchase a product, we collect some personal and transactional data from you such as your name, address, contact information, card information, etc. For details regarding how this data is used by us, you can refer to our Privacy Policy.
    • You may pay for the products using COD, credit and debit cards Cheques, and other such modes of payment are not accepted on our website.
    • When you pre-order a product, you simply add the product to your cart and proceed to checkout for completing the transaction. Once your transaction is complete, you will receive your product as soon as our stocks are replenished. An order confirmation will be sent to you once your order is ready to be shipped.
    • Kitabwallah accepts orders subject to the availability of the product. If, for some reason, the products ordered by you are not available with us, you will be offered a product of similar value or full refund.
    • All products are invoiced in INR at the price which is prevailing at the time. We try our best to keep the prices on the site up to date, but in case of any discrepancy, we will contact you to confirm your order at the correct price. In case we are unable to reach you, the order will be cancelled due to incorrect pricing.
    • When you order products from our website, you are liable to pay all the costs associated with it such as shipping costs. If the issuer of your credit or debit card refuses to authorize the payment, Kitabwallah will cancel your order and contact you regarding setting up an alternative method of payment. We are not responsible for any delays caused due to this.
    • Keeping track of your order is your own responsibility.
    • Unless of fraudulent or negligent behavior by Kitabwallah, we will not be liable for any losses that you face caused as a result of unauthorized access to the personal or transactional information you provide to Kitabwallah while placing an order.
    • We reserve the right to cancel any order fully or partially which contains more than 2 quantities of the same item.
    • If you are under 18, you acknowledge that you have permission from your parent or guardian to use this website and purchase any products.
    • Kitabwallah reserves the right to limit selected promotional orders to a maximum of 2 units per order.
  3. Cancellations, Exchanges, and Refunds
    • In case you want to cancel your order, contact Kitabwallah’s customer service. We will try our best to help you with your concern, but since we try to get the orders to you expeditiously, it might not be possible to cancel your order if it has already been shipped.
    • In case you receive the incorrect product or damaged product, kindly notify our customer service within 72 hours of delivery and we will be happy to send you the correct item.
    • Kitabwallah reserves the right to refuse any refund wherein it is evident that the product has been used.
    • All pre-order transactions are not eligible for exchange or refund.
  4. Delivery
    • Deliveries are made all week except national holidays through third-party service providers appointed by Kitabwallah. We try our best to ensure that you receive your product within the stipulated time, however, if you do not receive your package within the specified time, you are requested to contact our customer service with the order reference number of the corresponding order.
    • When you sign for the delivered product, our responsibility towards the order ends there and the ownership of the product passes on to you. We will not be liable for any loss, damage, or breakage that takes place after the completion of delivery.
    • If you are not present at the time of delivery, Kitabwallah will assume that any adult at the provided address has been authorized to accept the orders on your behalf. In case this isn’t possible or there is no one present at the time of delivery, we will not deliver the product and contact you to set up an alternate delivery time.
    • Please note that our delivery personnel will deliver your products at your front door only.
  5. Prices
    • The prices that we post on this website can be changed without any notice. The prices at the time of the order will be considered during the payment process. The prices that are posted also include charges and taxes. In case, if there are any additional charges, it will be notified on the website.
  6. Use of The Website
    • Kitabwallah tries to ensure that all the information provided on the website is accurate but that might not be the case at times. You should independently check the information you are using on our website and access the Website at your own risk. If you find any incorrect information, you should notify the same by reaching us via phone or email.
    • Users should not use the website for promoting or conducting any illegal activities. This may include any activities that breach copyright, infringe on privacy, violate any third-party rights, or are defamatory in nature. To do so may lead to persecution.
    • You must not use this website to generate unsolicited emails, promotional materials, or spam to other users.
    • You must not do anything that would cause harm to the website or any internal damage to other computers.
    • You must not send any viruses or other material designed to adversely affect the operations of the website, the users accessing the website, or any data present on the website.
    • You must not interfere with the security of the website, its services, network, or system resources.
    • You must not use the website in any manner which would result in overburden or impairment. Harvesting or otherwise collecting information is also prohibited.
    • You must not hyperlink or frame Kitabwallah without gaining prior written consent.
    • You must not commercialize or charge third parties for accessing the website.
    • You must not produce the content of this website anywhere else in any form.
    • It is illegal to place orders under a fake name or using a card of someone else without their consent.
    • Any party engaged in illegal activities involving the use of this Website may be subject to prosecution. Kitabwallah does not guarantee that Kitabwallah will be able to prevent any illegal or inappropriate use of this Website, or will give notice of any illegal or inappropriate use of this Website.
  7. User Content and Behaviour
    • You agree to comply with all legal requirements of the jurisdiction in which you are located with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with these requirements.
    • Members of the public are able to post comments, information and other material (“User Content”) on the Website. You must not post User Content that is offensive, indecent or objectionable or which denigrates any person or entity within the Website. You understand that the person who submits User Content is responsible for that User Content. In the same way, you are entirely responsible for the User Content that you make available to or through the Website. Kitabwallah is not liable for any User Content. Kitabwallah has the right (but not the obligation) to refuse, edit, or remove any User Content.
    • Whilst Kitabwallah intends to refuse, edit, or remove any User Content that is offensive, indecent, or objectionable, Kitabwallah may not do so before you are exposed to such User Content. Please notify Kitabwallah if you find User Content that is offensive, indecent, or objectionable.
    • Kitabwallah does not and cannot guarantee the accuracy, integrity, or quality of User Content. Additionally, Kitabwallah is not liable for any loss or damage that you suffer because of your use of or reliance on the User Content. User Content may not be accurate – please make your own inquiries before relying on any User Content.
    • Once you submit User Content to the Website, you grant Kitabwallah a worldwide, royalty-free, and non-exclusive license to use, exploit, and modify the User Content in any way in all media. Amongst other things, it may be included within the Website.
  8. Losses
    • Any losses that you or any third party suffers due to Kitabwallah breaching these terms are not the responsibility of Kitabwallah, even when these losses were foreseeable to both you and Kitabwallah at the time of the formation of sale contract (which is formed when Kitabwallah sends you a confirmation email).
  9. Security
    • Kitabwallah tries to ensure that the website is safe to use at all times, but we do not warrant that this website is virus-free, or free from anything that may cause harm to any technology. It is your responsibility to install precautionary virus protection on your device for safeguarding. Kitabwallah is not liable for any damage or loss caused by a virus or anything else that may cause harm to your equipment or data while using the website.
    • While we also try to ensure that our website is constantly available, it does not warrant that this website will always be available or that it will always operate in an uninterrupted manner. Due to problems in the internet, mobile connectivity, or operation of mobile applications, outages may occur. Kitabwallah may also need to restrict access to perform maintenance, and repairs, or to introduce new facilities from time to time.
    • Kitabwallah does not accept any liability for any content posted on the website by any third party or for the promotion of any third party.
    • Users are requested to make their purchases themselves, using their own registered accounts. Kitabwallah is not liable for any orders made by someone else at the user’s behest.
    • All our applicable discounts are mentioned on the website and are automatically applied to your cart. Kitabwallah is not liable to honor any discounts presented to the users by any third party.
  10. Suspending and Terminating Your Account
    Your Kitabwallah account may be suspended or terminated if:
    • You breach these terms or other terms laid out by Kitabwallah.
    • Kitabwallah has reason to suspect that you might commit a breach of these terms.
    • You engage in any activity that is against the law.
    • You do anything that adversely affects Kitabwallah’s business or reputation.
    • Kitabwallah has reason to believe that you are disturbing, disrupting, or interrupting the operation of this website in any way.
    • Kitabwallah has reason to believe that you are a fraud risk, are operating multiple accounts, using proxy IP addresses to hide the use of multiple accounts; or
    • Kitabwallah considers it necessary for the protection of the website or the users of the website.
  11. The users can deregister their account and stop the use of the website at any time. Kitabwallah will keep your account with all its content in inactive mode before it is deleted due to long periods of inactivity. Once deleted, no data will be recoverable and Kitabwallah will have no liability or responsibility for this.
  12. Force Majeure
    • Neither party will be liable to the other under these Terms or any other agreement between the parties, for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God, exceptionally severe weather, failure of shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labor disturbance (other than those of the parties), the act or omission of government, highways authorities, other telecommunications operators or administrators or other competent authority, war, military operations, acts of terrorism or riot, royal demise etc.
  13. Electronic Communication
    • Kitabwallah may send you promotional emails. You can discontinue these by opting out of our promotional email and newsletter services.
  14. Intellectual Property Rights
    • All the content (graphics, text, button icons, logos, digital downloads, audio clips, etc.) on the website is protected by copyright, trademark, and other intellectual property rights. Kitabwallah retains all rights in such content. This website may only be accessed for personal use. Any use of the website for commercial purposes, including advertising purposes or for revenue generation activity is prohibited. You may not transmit, copy, modify, publish, display, distribute, license, reproduce, commercially exploit, perform, transfer, create derivative works from, or sell any content or software contained within the website.
    • The graphics, page headers, logos, icons, and scripts are trademarks of the site. These trademarks should not be used in relation to products and services that are not associated with Kitabwallah.
  15. Governing Law and Jurisdiction
    • The above-mentioned terms and conditions will be in use in accordance with the Indian laws. If there are matters of dispute it related to the terms and conditions of the website, the competent Courts at Delhi, Delhi will have the complete jurisdiction for the matter and all the other courts will be excluded.
  16. Policies of the Site, Modification, and Severability
    • You should review our other policies, as well. We have the right to make any change to our website, the terms and conditions, and the policies at any point in time.